General Info

Production Time: Standard production time begins from proof approval.

Set-up charges: $50 (T)

Less-than-minimum quantity charge: 10% price increase

Additional charges: No charges for change of copy or color.

Self Promotions: 10% off EQP; set-up fee is also waived for all products except EOSTM and Budget Balm.

Rush Orders: Rush orders are offered on all products where listed. A fee of $50 (T) or $90 (T) may be applicable. Lead time on rush orders ranges from 24 hours to 5 business days from proof approval, but because production times vary, please call for details.

Variable Data: To include variable data on a product other than All Natural Lip Balm, an additional $0.05 (T) will be added to the product price. For exact printing of names or values, additional charges may apply.

Artwork: Art should be sent as an outlined vector image in one of the following file types: .AI (Adobe Illustrator), .EPS (Encapsulated Postscript), or .PDF (Photoshop Distributing File). Please include Pantone® numbers and True Type Font names if available. Please email art to

Proofs: Please note that colors vary between monitors and printers. The color you see on your monitor or printer may not be exactly the same as the color that is printed on our press. If PMS colors are provided, we will do our best to come as close as possible but cannot guarantee colors will be exact. Label proofs are sent electronically via email at no charge with each order. Faxed proofs can be sent upon request.

Order Payment: All first orders are to be pre-paid. Net 30 terms with approved credit will be offered on subsequent orders per request.

Order Information: Call your local promotional products distributor to order products on this website.

Cancellations: Charges may vary depending on how far the order has gone into production.

Shipping/Split Payments: The first five drop ships are free; each subsequent drop ship is $5 (V) each.

Damage Claims/Return Policy: We handle any returns for reasons of damage or otherwise on a case-by-case basis.

Overruns/Underruns: For all orders, the industry standard of a 5% overrun/underrun will be permissible and invoiced.

Liability and warranty: The customer warrants that any logo, mark, or other trade dress provided to Raining Rose for use on an order does not infringe any copyright, trademark, patent, or any other intellectual property rights of any third party. As a customer, you agree to defend, indemnify, and hold Raining Rose harmless, including payment of reasonable attorney fees, from any loss, claim, or damage arising out of any claims, threats, or actions alleging that the use of materials you provided or approved for use on the products supplied by Raining Rose violates any right of another party, including those rights listed above.

Repeat Orders: Set-up fee is waived on exact reorders and proofs are sent unless requested otherwise.

PMS Cap Colors: The Pantone® color matches of our current cap color options are provided below. Standard cap changes are available on lip balm orders for a $0.10(V)/piece charge.